STORY TIME!
So I walked into a gas station with a little over a dollar of change in my pocket to pay for an 80 cent drink. I get my drink, go to the cash register and hand the cashier all my change. (That was my mistake) The cashier didn’t count the change just took the whole thing. I told them I needed change back and they asked me, “how much change did you give me?”
I just stared a bit dumbfounded and said “never mind” and walked out because I wasn’t gonna start a fuss over a little bit of change.
That was the first time I’ve seen a cashier not count someone’s change. Well, at least I got my drink.
Edit: I also forgot to add that they didn’t even ask if I wanted a receipt. They just crushed it up in the their hands.
So I walked into a gas station with a little over a dollar of change in my pocket to pay for an 80 cent drink. I get my drink, go to the cash register and hand the cashier all my change. (That was my mistake) The cashier didn’t count the change just took the whole thing. I told them I needed change back and they asked me, “how much change did you give me?”
I just stared a bit dumbfounded and said “never mind” and walked out because I wasn’t gonna start a fuss over a little bit of change.
That was the first time I’ve seen a cashier not count someone’s change. Well, at least I got my drink.
Edit: I also forgot to add that they didn’t even ask if I wanted a receipt. They just crushed it up in the their hands.
Just curious here but why wouldn't you have counted the change yourself?
In this day and age I feel humanity has devolved to the point where if I entrust someone else to count my money and tell me what I've got, I'll be lied to and ripped off. So I've pretty well got a tight grip on the money I know is mine to help prevent this from happening, though I'm anything but cheap. The reality is if someone thinks they can get away with ripping me off and not be caught, I feel like 90% of people are probably going to do it....and so I take measures to prevent this myself.
I think the cashier not counting your change was poor job performance on their part, but not necessarily bad customer service. If someone hands you a wad of loose change to pay for something I can see how their expectation would be that you have counted it and are offering the asked price.
Lastly I'm rarely offered a receipt when I purchase a single small consumable item that cannot be returned such as a drink, and nor would I have use for it myself. I cant think of a reason you might need one other than if the item was bad, but then I suspect youd discover that nearly right away? Then they would remember you buying it. Of course, even if they didnt and it was a total loss you're only out 80 cents.
In this day and age I feel humanity has devolved to the point where if I entrust someone else to count my money and tell me what I've got, I'll be lied to and ripped off. So I've pretty well got a tight grip on the money I know is mine to help prevent this from happening, though I'm anything but cheap. The reality is if someone thinks they can get away with ripping me off and not be caught, I feel like 90% of people are probably going to do it....and so I take measures to prevent this myself.
I think the cashier not counting your change was poor job performance on their part, but not necessarily bad customer service. If someone hands you a wad of loose change to pay for something I can see how their expectation would be that you have counted it and are offering the asked price.
Lastly I'm rarely offered a receipt when I purchase a single small consumable item that cannot be returned such as a drink, and nor would I have use for it myself. I cant think of a reason you might need one other than if the item was bad, but then I suspect youd discover that nearly right away? Then they would remember you buying it. Of course, even if they didnt and it was a total loss you're only out 80 cents.
Because I was being a idiot and didn’t think to count the change before handing it over.
I might be being stupid, but I don’t believe the cashier was trying to intentionally rip e off. It was nighttime and maybe they were just tired.
Edit: Sorry if that sounded like I was taking it out on you. I’m just retaliating at myself, again.
I might be being stupid, but I don’t believe the cashier was trying to intentionally rip e off. It was nighttime and maybe they were just tired.
Edit: Sorry if that sounded like I was taking it out on you. I’m just retaliating at myself, again.
Lumaslily wrote:
Read quoted post
STORY TIME!
So I walked into a gas station with a little over a dollar of change in my pocket to pay for an 80 cent drink. I get my drink, go to the cash register and hand the cashier all my change. (That was my mistake) The cashier didn’t count the change just took the whole thing. I told them I needed change back and they asked me, “how much change did you give me?”
I just stared a bit dumbfounded and said “never mind” and walked out because I wasn’t gonna start a fuss over a little bit of change.
That was the first time I’ve seen a cashier not count someone’s change. Well, at least I got my drink.
Edit: I also forgot to add that they didn’t even ask if I wanted a receipt. They just crushed it up in the their hands.
STORY TIME!
So I walked into a gas station with a little over a dollar of change in my pocket to pay for an 80 cent drink. I get my drink, go to the cash register and hand the cashier all my change. (That was my mistake) The cashier didn’t count the change just took the whole thing. I told them I needed change back and they asked me, “how much change did you give me?”
I just stared a bit dumbfounded and said “never mind” and walked out because I wasn’t gonna start a fuss over a little bit of change.
That was the first time I’ve seen a cashier not count someone’s change. Well, at least I got my drink.
Edit: I also forgot to add that they didn’t even ask if I wanted a receipt. They just crushed it up in the their hands.
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Hmmm. Well, I've worked as a cashier many times within the realm of pharmacy technician work when I'm doing that, and I do almost always count the change someone gives me--however there have been times when I haven't, and that was when working at CVS, because we were ALWAYS understaffed.
Still, I can't picture not counting the change if someone hands you a whole bunch of change straight from their pocket--I only did it if someone was counting it out in front of me, and I was waiting on them to do it. In that situation, occasionally, I just believed them and got to sorting the change because we were so freaking busy. So, in conclusion, I would say that it was slightly bad customer service, but not terrible. :p
I mean, they could have counted the drawer to see how much they were over. That's what would be done if, say, you had given them a $20 and they only remembered you giving them a $10, or something. But I can see why they didn't offer it for that amount, I suppose. If it had been me (in your place), I would have said, "a little over a dollar," then you would've gotten back the 20 cents, at least.
But I assume that it's probably more the principle of the thing that bothered you? Yeah, it's definitely not the BEST customer service in the world, but at least he or she did imply they were willing to correct the problem by asking how much was given. If it had been me (in the cashier's place), I would have apologised. However, somebody who was more of a jerk than this cashier in question might have denied even having done anything wrong, and claimed you gave them the right amount, instead of basically admitting that they didn't count it. So, all in all, they were somewhere in the middle on customer service, I suppose. Average to slightly below average. *shrugs*
Retail worker here:
You always count the change. Plus, you have to count it so that you can type the amount into the computer. This allows the computer to calculate the change you give to a customer. If ya don't have a computer that does that, use a calculator.
I would say this is a case of the cashier needing more training and a talk.
You always count the change. Plus, you have to count it so that you can type the amount into the computer. This allows the computer to calculate the change you give to a customer. If ya don't have a computer that does that, use a calculator.
I would say this is a case of the cashier needing more training and a talk.
Voldarian_Empire wrote:
Just curious here but why wouldn't you have counted the change yourself?
In this day and age I feel humanity has devolved to the point where if I entrust someone else to count my money and tell me what I've got, I'll be lied to and ripped off. So I've pretty well got a tight grip on the money I know is mine to help prevent this from happening, though I'm anything but cheap. The reality is if someone thinks they can get away with ripping me off and not be caught, I feel like 90% of people are probably going to do it....and so I take measures to prevent this myself.
I think the cashier not counting your change was poor job performance on their part, but not necessarily bad customer service. If someone hands you a wad of loose change to pay for something I can see how their expectation would be that you have counted it and are offering the asked price.
Lastly I'm rarely offered a receipt when I purchase a single small consumable item that cannot be returned such as a drink, and nor would I have use for it myself. I cant think of a reason you might need one other than if the item was bad, but then I suspect youd discover that nearly right away? Then they would remember you buying it. Of course, even if they didnt and it was a total loss you're only out 80 cents.
In this day and age I feel humanity has devolved to the point where if I entrust someone else to count my money and tell me what I've got, I'll be lied to and ripped off. So I've pretty well got a tight grip on the money I know is mine to help prevent this from happening, though I'm anything but cheap. The reality is if someone thinks they can get away with ripping me off and not be caught, I feel like 90% of people are probably going to do it....and so I take measures to prevent this myself.
I think the cashier not counting your change was poor job performance on their part, but not necessarily bad customer service. If someone hands you a wad of loose change to pay for something I can see how their expectation would be that you have counted it and are offering the asked price.
Lastly I'm rarely offered a receipt when I purchase a single small consumable item that cannot be returned such as a drink, and nor would I have use for it myself. I cant think of a reason you might need one other than if the item was bad, but then I suspect youd discover that nearly right away? Then they would remember you buying it. Of course, even if they didnt and it was a total loss you're only out 80 cents.
To be entirely fair this has happened to be too where I know exactly how much change I handed over and should be getting back and was not given anything back and because of the anxiety that being questioned after something I didn't expect to happen (the cashier not counting nor giving me change back) I just walked away because I was too uncomfortable and intimidated.
So yeah, considering the main post doesn't even say they didn't count the change and only a post afterward yours says they did, I think assuming that they didn't count the change was a little bit of a poor choice.
Since someone could easily decide not to say anything not because they didn't count said change but because this situation can cause anxiety for someone and make them freeze, mess with their memory and ability to reply so they flee.
So you know, maybe keep that in mind for future things too. ^-^
Honestly, this is really really bad because for one thing that cashier could get fired if their drawer is short a certain amount of money and another it shows they don’t really care about their job, I wouldn’t entrust myself with that person if they’re not going to take a few moments to count 80 cents plus whatever little bit of sales tax
Definitely not good customer service to not count. Definitely even worse customer service to ask 'how much did you give' instead of counting, which was their previous mistake.
There is an excuse for everything obviously so I won't say what could have been the reason, either way they didn't do their job the best they could have but at least it wasn't too much change.
As for the receipt, I almost am never given a receipt for cash purchases so I can say that's at least semi normal.
There is an excuse for everything obviously so I won't say what could have been the reason, either way they didn't do their job the best they could have but at least it wasn't too much change.
As for the receipt, I almost am never given a receipt for cash purchases so I can say that's at least semi normal.
*caaarefully stays above the fray* lol
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