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Troubleshooting

Table Of Contents

  • Why can't I do anything?

    You must have javascript enabled to use our profile building tools. Otherwise, nothing will work!

    If javascript is turned on and you still can't seem to get things to work, please let me know exactly what the trouble is.

  • I created an account, but never received my verification email.

    Well darn. Sorry about that. Be certain to check your spam filters to make sure your email program didn't just throw our message out.

    Then, use this form to get it resent.

  • I'm having trouble with a purchase I made.

    Contact us and provide a detailed description of your problem so that we can help fix it!

    You may also wish to review our Sales Policies

  • I uploaded an animated icon, but it isn't working

    If your icon was too large and had to be cropped, the site will take only the first frame of the animation and crop it.

    If your icon is the correct size or smaller, your animation will work normally.

  • I forgot my password

    No problem! We'll email you a new one -- just fill out this form.

  • I forgot my username

    No problem! We'll email it back to you. Just fill out this form.

  • I'm encountering some other bug on the site.

    A bug?! Where? Kill it! Or better yet, contact us and provide a detailed description of your problem so that we can kill it.