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Why can't I do anything?

You must have javascript enabled to use our profile building tools. Otherwise, nothing will work!

If javascript is turned on and you still can't seem to get things to work, please let me know exactly what the trouble is.

I created an account, but never received my verification email.

Well darn. Sorry about that. Be certain to check your spam filters to make sure your email program didn't just throw our message out.

Then, use the resend verification email form to get it resent.

I don't receive emails from you

There's a number of things to try here:

  1. Double check your spam folder. And, in gmail, check your "promotions" and "social" tabs at the top of your inbox.
  2. Adjust your spam filter to whitelist both and
  3. Try adding and to your email "address book"
  4. Visit your Notification and Alert settings and make sure you have checked off the types of things you want to receive an email notice about.

I'm having trouble with a purchase I made.

Contact us and provide a detailed description of your problem so that we can help fix it!

You may also wish to review our Sales Policies

I uploaded an animated icon, but it isn't working

If your icon was too large and had to be cropped, the site will take only the first frame of the animation and crop it.

If your icon is the correct size or smaller, your animation will work normally.

If you're certain that your icon is the correct size, but it isn't uploading properly, switch to the "Legacy uploader" option.

I forgot my password

No problem! We can email you link to reset your password -- just fill out the password reset form.

I forgot my username

When logging in, you can use the email address that you signed up with in place of your username.

When I try to save changes I made to a widget, the widget reverts to how it looked before the edits

Overwhelmingly, members who experienced this problem reported that updating their browser to the latest version fixed this issue for them.

Not sure how to update your browser? Type the name of your browser and the word update into the search engine of your choice, and you will find multiple guides on how to update your browser. This page may also be useful to you: How to update your web browser

I'm encountering some other bug on the site.

A bug?! Where? Kill it! Or better yet, contact us and provide a detailed description of your problem so that we can kill it.



May 3, 2024

I got this when playing Doubutt while the cannon was firing: says

java.lang.Exception: Room.remove of object not in room.
class=com.pixelovely.doubutt.SpaceScrap name=
at Vb(

plus some more stuff


March 5, 2024

How do I change the age I put for me?

Contact one of the moderators for help; since age isn't something that occasionally changes in a person's life, it's not an option users can change at will after registration. But if a mistake was made, we can help. :)


March 5, 2024

How do I change the age I put for me?


October 28, 2022

@Goth - I'll message you directly about this for more info. I'd bet dollars to donuts the ones that aren't able to work across multiple devices are ones created by users rather than the official ones we maintain, but I want to make sure it's not one that I can immediately correct. :)


October 27, 2022

For some reason, some of the template backgrounds don't work on either firefox or google chrome. I'm not sure why - whether it be plugins or extensions or just the browsers themselves - but I cannot see the backgrounds or visual details and it takes away from my immersion when viewing different profiles.


September 24, 2022

The password reset form doesn't work while you're logged in. :)

If you need to reset your password without logging out, perhaps try accessing the password reset form using a different browser that isn't logged in?


September 23, 2022

I have forgotten my password and when I go to the troubleshoot page and click the link for the password resent form, it just takes me to the home page.


March 29, 2020

@flowergirl23 I sent you a PM :)

For those following along at home for AkhriHrsh's issue, it was also solved some time ago. :)


March 29, 2020

a friend of mine trying to get into a rp but couldnt sent the message and i told her to refresh the website and try again and still did not do it can you plz help?


January 23, 2020

I have a problem that was created after the update...i can't get into my inbox as it shows error 500- server i have not been able to communicate with anyone...i wrote to kim before...and I think I got the reply to fix the problem but since I can't see my inbox I couldn't access it.


December 28, 2019

@Moono - Please email and I'll verify you by hand. :)


December 26, 2019

I am unable to verify my email address. I have repeatedly tried to confirm it, but every time it comes up with a "403: invalid signature" message and I can't get to the verification page.